NEW CLIENT POLICY
We offer complimentary 30-minute consultations to all new clients. Upon booking your consultation we require a credit card to keep on file. Only in the event of a no-show or less than 48 hours’ notice to cancel/reschedule your appointment a $75 fee will be charged to your card.
We require 48 hours advance notice to cancel or reschedule an appointment. In the event of a no-show or less than 48 hours’ notice to cancel/reschedule your appointment a credit card will be required to rebook your appointment. A $75 fee will be assessed in the event of a second no-show or cancellation in less than 48 hours.
CONFIRMING YOUR APPOINTMENT
We will send you an appointment confirmation via text/email 72-hours prior to your appointment. If you cannot make your appointment, please call 859.415.9011 to avoid a cancellation/no show fee. You may also text 859.535.8448.
Please arrive on time for your appointment so we stay on schedule. If arriving more than 15 minutes late we may have to reschedule your appointment. This is not inclusive to follow ups or vitamin injections. You will miss your appointment completely.
Services: Payment for all services is due at time of service. The services we provide are considered aesthetic and are not covered by insurance. Results are not guaranteed and vary from patient to patient. We accept cash, all major credit cards and offer cherry financing. Payment is final and no refunds are given on services rendered.
Retail: You may exchange a defective product within 14 days of purchase date. We do not accept returns on opened or partially used products.
Gift Cards: All sales are final on gift card purchases. No refunds are given.
Baseline and post-treatment photographs are a normal part of our documentation. These photographs are a part of your medical record and will not be shared in any manner without your express written permission. We reserve the right to decline to treat if you decline to be photographed.